Nordic Nest used a support bot to lower the agent processing rate for simple inquiries Oman Phone Number Data by 20%. Beyond CS, improve customer experience with CXIt was only after introducing Channel Talk that I started doing CX. This is thanks to the consultation statistics function. This feature helps improve service by systematically analyzing problems based on statistics. Before introduction, it was not easy to collect and analyze consultation data. The report was also qualitative. It was something like, ‘It seems like we’re getting a lot of inquiries like this.’ Now, whenever I'm curious, I go to Channel Talk and just look at the 'consultation statistics function'. It's great for understanding CS in general. and utilization expands, and service improvements are made based on customer opinions, increasing satisfaction.
Recently, the customer journey to check courier delivery information was improved based on consultation statistics functions, and customer satisfaction was increased. Nordic Nest’s support bot in Japan CX is essential to communicate with global consumers After using Channel Talk for two months, we decided to introduce it to customers in Japan and China. We are in charge of the Asian market, including China and Japan, and we thought Channel Talk was essential to communicate more efficiently with global consumers. Regardless of nationality, consumers and CX employees want simple and intuitive services. Channel Talk has already been proven through sufficient testing in Korea, and translation support between Japanese and English is really good, so both head office staff and local employees can use it well.